How To Reconnect A Suspended Gotv Account?


my gotv account information

my gotv account informationYou can reconnect a suspended Gotv account by following the a set of guidelines as indicated below. Having your decoder in an inactive status is in many cases related to non payment of the subscription fees depending on the bouquet of choice. In cases where you have paid your susbcription renew fees but still stuck in the above mode, try out the following.

  • Reboot your decoder
  • Use self help portal
  • Contact customer service

Note: Before trying out any of the ways to reconnect a suspended Gotv account, you should ensure that you have fully paid your bouquet and subscription fees depending on your package. Failure to do so won’t help out in solving since the service is a paid one. You can refer here on how to change paid Tv to free to air (fta).

Reboot your decoder

According to the different paid decoder manuals, it is advised to make your subscription payment when your decoder is in power and switched on. This helps faster connection and payment alert there by re-activating the service instantly. In cases where you paid and your decoder is still deactivated, you can simply restart your decoder box set and wait for a few seconds for your channels to be back. If the above fail, head on to next step below.

Use self help portal

Gotv has a self help portal where customers can simply visit and clear any kind of error that would be affecting their streaming. All you need is your decoder ICU number which is usually located at the back of your card, clicking the clear option and all errors are gone. This way will help you have your account activated once again so you enjoy your favorite channels. Still failed, head on to next step below.

Contact customer service

You can contact customer service either by live chat on their website, call or email depending on your choice. The live chat option will let you chat directry with Gotv customer care representative who will help you solve the problem by working together. The call option will let you talk to the helper who can take you through how to solve it. The email is the last resport and it means sending an email notifying them of your problem.

Either way will help you to fix GOtv account suspended after payment within a shortest time possible. Refer to your decoder box set back or manual for helpine numbers depending on your country.

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25 Comments

  1. Joy Harry
    March 9, 2020
    Reply

    pls, I need your help cos had an accident could not go anywhere now. I have paid for subscription. Yet no response.

  2. Abuh Shehu
    March 26, 2020
    Reply

    please reconect my GOTV. my the decoder no is 4601602307
    have paid 2000 for subscription

  3. Abuh Shehu
    March 26, 2020
    Reply

    Very angry with GOtv. Paid for 3days now. that my account is suspended. my children aRE WAITING. IF DON,T connect me now, I will switch to other TV stations

  4. Attah
    March 28, 2020
    Reply

    Please connect Gotv with IUC no 7035003531. I have subscribe 1900 since 6 pm today and up till now is not connecting.

  5. Mr osazanwende endurance
    March 29, 2020
    Reply

    We normally subscribe 3200 so yesterday we sub 1250 online . Now my gotv is not working , showing I have been suspended. Please reconnect me because we are bored at home

  6. adegboye olumide olaitan
    March 29, 2020
    Reply

    pls, I need your help on my gotv I have subscribe 1900 online. but is not working IUC 7032309721 contact me

    • Blessing
      March 29, 2020
      Reply

      Please reconnect my GOTV 4623223101i just paid 1900 but it didn’t work because they said my account has been suspended please help me out to reconnect it. Thanks

    • Ayobami isaac
      March 30, 2020
      Reply

      My gotv has been suspended, 4613733943 what should I do pls,

  7. adegboye olaitan
    March 29, 2020
    Reply

    pls, I need your help on my gotv I have subscribe 1900 online. but is not working IUC 7032309721 contact me

  8. Blessing
    March 29, 2020
    Reply

    Please reconnect my GOTV 4623223101i just paid 1900 but it didn’t work because they said my account has been suspended please help me out to reconnect it. Thanks

  9. Bode adu
    March 29, 2020
    Reply

    Pls I need ur help I paid today but dey said my account has been suspended my iuc number is 2022118418 pls reconnect it for me abeg

  10. Adenowo waheed
    March 30, 2020
    Reply

    Pls I need your help on my gotv account. K do subscribe 1250 before.but yesterday I subscribe 400.but is still not working. I tried to reconnect online .is not working. Pls I need your help.cause am really bored. My iuc number is 7028859753

  11. Ierine
    March 31, 2020
    Reply

    4601910639 gotv
    I just paid and they said my account has been suspended

  12. Ekuma Nnenna
    March 31, 2020
    Reply

    Pls reconnect my Gotv, have paid 3 days ago and yet is still not working. Please my IUC number is 2018708405
    Pls help me

  13. Roland kemefa
    March 31, 2020
    Reply

    Please i need help my gotv is suspended after subscribtion

  14. Gerald
    April 1, 2020
    Reply

    Please reconnect my gotv 7026663077 I paid yesterday up to now it’s still suspended need help

  15. Gerald
    April 1, 2020
    Reply

    Please reconnect my gotv 7026663077 I paid yesterday 11,000 up to now it’s still suspended need help

  16. John
    April 1, 2020
    Reply

    Please reconnect my GOTV 7032045787 i paid since yesterday 1900 but it didn’t work because they said my account has been suspended please help me out to reconnect it. Thanks

  17. Damola Adesuyi
    April 1, 2020
    Reply

    Pls reconnect me,I subscribed but I was told have been suspended My IUC no is 2022641927.

  18. Mrs Oluwatoyin
    April 4, 2020
    Reply

    Please connect Gotv with IUC no 2021992045. I have subscribe 1900 since past 4pm today and up till now is not connecting.

  19. Elijah Joseph
    April 4, 2020
    Reply

    Pls re connect my gotv IUC 2020631347 I paid 1250

  20. Oyesanwo sunday
    April 5, 2020
    Reply

    Pls help me. To reconnect my gotv I was told it as been suspended and I have loaded 1250 on it and they said its 3200 we do load before that’s why its not working pls help reconnect it

  21. Oyesanwo sunday
    April 5, 2020
    Reply

    Help me reconnect my gotv I paid 1250 with iuc 7035171787

  22. Kehinde
    April 5, 2020
    Reply

    Pls help we subcribe and is saying account has been blocked or suspended

  23. Kehinde
    April 5, 2020
    Reply

    Pls help my gotv has been suspended while trying to activate after payment,my IUC 2005131909…pls help

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